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		No cover image available No cover image available No cover image available Can't buy me like : how authentic customer connections drive superior results Garfield, Bob; Levy, Doug by Garfield, Bob; Levy, Doug Series: Edition: Material type: Text Publication details: Portfolio (Penguin) 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GAR. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Case studies of customer relationship management Joshi, Data Ram by Joshi, Data Ram Series: Edition: Material type: Text Publication details: Cyber Tech Publications, New Delhi 2014 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM JOS. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer care excellence : how to create an effective customer focus Cook, Sarah by Cook, Sarah Series: Edition: 6 edition Material type: Text Publication details: Kogan Page Inda Pvt Ltd: New Delhi 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM COO. Place hold Add to cart (remove)
		Customer relationship management : an indian perspective Chaturvedi, Mukesh; Chaturvedi, Abhinav by Chaturvedi, Mukesh; Chaturvedi, Abhinav Series: Edition: Material type: Text Publication details: Excel Books Pvt.Ltd 2005 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM CHA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales managemet analysis and decision making Ingram, Thomas N; Lafore, Raymond W; Avila, Ramon A; Schwepker, Charles H; Williams, Michael R by Ingram, Thomas N; Lafore, Raymond W; Avila, Ramon A; Schwepker, Charles H; Williams, Michael R Series: Edition: 6 edition Material type: Text Publication details: South-Western 2007 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 ING. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management: A key to corporate success Ramana, V Venkata; Somayajulu, G by Ramana, V Venkata; Somayajulu, G Series: Edition: Material type: Text Publication details: Excel Books, New Delhi 2005 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM RAM. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Database marketing know what your customer wants Linton,Ian by Linton,Ian Series: Edition: Material type: Text Publication details: Mac Millian 1998 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM LIN. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management decisions, strategies and cases Still, Richard R; cundiff, Edward W; Govoni, Norman A P by Still, Richard R; cundiff, Edward W; Govoni, Norman A P Series: Edition: Material type: Text Publication details: Pearson Education 2004 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 STI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Profitable customer engagement : concepts, metrics and strategies Kumar, V by Kumar, V Series: Edition: Material type: Text Publication details: Sage Publications 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM KUM. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Total customer value management : tranforming business thinking Mahjan, Gautam by Mahjan, Gautam Series: Edition: Material type: Text Publication details: Response 2011 Availability: No items available. Add to cart (remove)
		No cover image available No cover image available No cover image available Little book of big customer satisfaction mesurement Rao, Ajit; Chandra, Subhash by Rao, Ajit; Chandra, Subhash Series: Edition: Material type: Text Publication details: Sage Publication, New Delhi 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM RAO. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Markets of one : creating customer unique value through mass customization Gilmore, James H; PineII, B Joseph by Gilmore, James H; PineII, B Joseph Series: Edition: Material type: Text Publication details: Harvard Business School Press 1988 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GIL. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Intention economy : when customers take charge Searls, Doc by Searls, Doc Series: Edition: Material type: Text Publication details: Harvard Business School Press 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SEA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Re organize for resilience : putting customers at the centre of your business Gulati, Ranjay by Gulati, Ranjay Series: Edition: Material type: Text Publication details: Harvard Business School Press 2009 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GUL. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available CRM in commercial banks inthe era of globalization Gopalakrishnan, V; Soundrarajan, A; JeyaBhaskaran by Gopalakrishnan, V; Soundrarajan, A; JeyaBhaskaran Series: Edition: Material type: Text Publication details: Virutcham Publications; Nagercoil Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM GOP. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Business solutions to poverty : designin products and services for three billion new customers Polak, Paul; Warwick, Mal by Polak, Paul; Warwick, Mal Series: Edition: Material type: Text Publication details: Collins Business 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM POL. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management decisions, strategies and cases Still, Richard R; Cundiff, Edward W; Govoni, Norman A P by Still, Richard R; Cundiff, Edward W; Govoni, Norman A P Series: Edition: 5 edition Material type: Text Publication details: Pearson Education 2013 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81 STI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management decisions, strategies and cases Still, Richard R; cundiff, Edward W; Govoni, Norman A P by Still, Richard R; cundiff, Edward W; Govoni, Norman A P Series: Edition: 5 edition Material type: Text Publication details: Pearson Education 2013 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81 STI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management : decisions, strategies and cases Still, Richard R; cundiff, Edward W; Govoni, Norman A P by Still, Richard R; cundiff, Edward W; Govoni, Norman A P Series: Edition: 5 edition Material type: Text Publication details: Pearson Education 2013 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81 STI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Marketing and Sales Management Kumar, Prem by Kumar, Prem Series: Edition: Material type: Text Publication details: Anmol Publications, New Delhi 2003 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81 KUM. Place hold Add to cart (remove)
		Customer Relationship Management : emerging concepts tools and applications Sheth, Jagdish N; Parvattiyar, Atul; Shainesh, G; by Sheth, Jagdish N; Parvattiyar, Atul; Shainesh, G Series: Edition: Material type: Text Publication details: McGraw-Hill education 2014 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM SHE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Marketing and Sales Management Kumar, Prem by Kumar, Prem Series: Edition: Material type: Text Publication details: Anmol Publications, New Delhi 2003 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81 KUM. Place hold Add to cart (remove)
		Customer Relationship Management : emerging concepts tools and applications Sheth, Jagdish N; Parvattiyar, Atul; Shainesh, G; by Sheth, Jagdish N; Parvattiyar, Atul; Shainesh, G Series: Edition: Material type: Text Publication details: McGraw-Hill education 2014 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM SHE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management: principles, process and practice Donaldson, Bill by Donaldson, Bill Series: Edition: 3 edition Material type: Text Publication details: Palgrave Macmillan: New York 2007 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 DON. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer centric marketing : supporting sustainability in the digital age Richardson, Neil; James, Jon; Kelly, Neil by Richardson, Neil; James, Jon; Kelly, Neil Series: Edition: Material type: Text Publication details: Kogan Page Pub: London 2015 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM RIC. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales managemet : analysis and decision making Ingram, Thomas N; Lafore, Raymond W; Avila, Ramon A; Schwepker, Charles H; Williams, Michael R by Ingram, Thomas N; Lafore, Raymond W; Avila, Ramon A; Schwepker, Charles H; Williams, Michael R Series: Edition: Material type: Text Publication details: Routedge, London 2015 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81 ING. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Case studies in customer relationship management Joshi, Data Ram by Joshi, Data Ram Series: Edition: Material type: Text Publication details: Cyber Tech Publications, New Delhi 2014 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM JOS. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales and Distribution Management Panda, Tapan K; Sahadev, Sunil by Panda, Tapan K; Sahadev, Sunil Series: Edition: 2 edition Material type: Text Publication details: Oxford University Press, Delhi 2014 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81 PAN. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Superior customer value: strategies for winning and retaining customers Weinstein, Art by Weinstein, Art Series: Edition: 3 edition Material type: Text Publication details: CRC Press 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM WEI. Place hold Add to cart (remove)
		Lean customer engagement / Shil Niyogi. by Niyogi, Shil Material type: Text Publication details: New Delhi : Sage , 2016 Availability: Items available for loan: Institute of Management (1)Call number: S 658.812 NIY. Place hold Add to cart (remove)
		Value creation : the definitive guide for business leaders / Gautam Mahajan. by Mahajan, Gautam Material type: Text Publication details: New Delhi : Sage , 2016 Availability: Items available for loan: Institute of Management (1)Call number: S 658.4 MAH. Place hold Add to cart (remove)
		Customer relationship management/ N.H. Mullick by Mullick, N.H Material type: Text Publication details: New Delhi : Oxford University Press, 2016 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM MUL. Place hold Add to cart (remove)
		Experiential marketing : consumer behaviour, customer experience and the 7Es / Wided Batat. by Batat, Wided Material type: Text Publication details: New York: Routledge, 2019 Availability: Items available for loan: Institute of Management (1)Call number: 658.8342 BAT. Place hold Add to cart (remove)
		Transform customer experience : how to achieve customer success and create exceptional CX/ Isabella Villani. by Villani, Isabella Material type: Text Publication details: Australia: Wiley, 2019 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 VIL. Place hold Add to cart (remove)
		Selling your value proposition : how to transform your business into a selling organization / Cindy Barnes, Helen Blake, Tamara Howard. by Barnes, Cindy Blake, Helen Howard, Tamara Material type: Text Publication details: London: KoganPage, 2017 Availability: Items available for loan: Institute of Management (1)Call number: 658.85 BAR. Place hold Add to cart (remove)
		Competitive advantage of customer centricity / Sathit Parniangtong. by Parniangtong, Sathit Material type: Text Publication details: Singapore: Springer, 2017 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 PAR. Place hold Add to cart (remove)
		Contemporary issues in social media marketing / Bikramjit Rishi and Subir Bandyopadhyay. by Rishi, Bikramjit Bandyopadhyay, Subir Edition: 1 Edition. Material type: Text Publication details: Oxon: Routledge, 2018 Availability: Items available for loan: Institute of Management (1)Call number: 658.05467 CON. Place hold Add to cart (remove)
		Customer relationship management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh. by Sheth, Jagdish N Parvatiyar, Atul Shainesh, G Material type: Text Publication details: New Delhi : Tata McGraw-Hill Pub. Co., c2001 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM CUS. Place hold Add to cart (remove)
		Effective CRM using predictive analytics / Antonios Chorianopoulos. by Chorianopoulos, Antonios Material type: Text Publication details: UK: Wiley, 2016 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 CHO. Place hold Add to cart (remove)
		Handbook of research on customer equity in marketing/ edited by V. Kumar and Denish Shah. by Kumar, V Shah, Denish, Ed Material type: Text Publication details: UK: Edward Elgar, 2015 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM KUM. Place hold Add to cart (remove)
		Customer relationship management by Mullick, N H Material type: Text Publication details: New Delhi : Oxford University Press, ; 2017 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM MUL. Place hold Add to cart (remove)
		Practical guide to optimizing the customer experience service design for business by Reason, Ben, et al Material type: Text Publication details: India : Wiley, ; 2016 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM REA. Place hold Add to cart (remove)
		Experiential marketing : consumer behaviour, customer experience and the 7Es / Wided Batat. by Batat, Wided Material type: Text Publication details: New York: Routledge, 2019 Availability: Items available for loan: Institute of Management (1)Call number: 658.8342 BAT. Place hold Add to cart (remove)
		The Routledge handbook of service research insights and ideas / edited by Eileen Bridges, Kendra Fowler. by Bridges, Eileen Fowler, Kendra Material type: Text Publication details: New York: Routledge, 2020 Availability: Items available for loan: Institute of Management (1)Call number: R 658 ROU. Place hold Add to cart (remove)
		Sales management: principles, process and practice by Donaldson, Bill Edition: 3 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Palgrave Macmillan ; 2007 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 DON. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales and Distribution Management Edition: 2 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi Oxford University Press ; 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81PAN. Place hold Add to cart (remove)
		Customer relationship management/ Tajendra Singh. by Singh, Tajendra Material type: Text Publication details: Jaipur: Horizon Press, 2020 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SIN. Place hold Add to cart (remove)
		Customer relationship management/ Tajendra Singh. by Singh, Tajendra Material type: Text Publication details: Jaipur: Horizon Press, 2020 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM SIN. Place hold Add to cart (remove)
		Kellogg on branding in a hyper-connected world / edited by Alice M. Tybout, Tim Calkins. by Tybout, Alice M Calkins, Tim Material type: Text Publication details: New Jersey: Wiley, 2019 Availability: Items available for loan: Institute of Management (1)Call number: 658.8B KEL. Place hold Add to cart (remove)
		Operational excellence : breakthrough strategies for improving customer experience and productivity / James Martin. by Martin, James W Edition: 2nd Edition. Material type: Text Publication details: Boca Raton: Routledge, 2021 Availability: Not available: Institute of Management : Checked out (1). Place hold Add to cart (remove)

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Your search returned 258 results.