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Customer relationship management CRM Singh, P P and Jinender Kumar, N by Series:
Edition:
Material type: Text Text
Publication details: Regal Publications, New Delhi 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: R 658.812 SIN-C.
Sales presentation techniques; That reality work Schiffman, Stephan by Series:
Edition:
Material type: Text Text
Publication details: Adams Media Corporation, Avon 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.81 SCH-S.
Customer relationship management: How to turn a good business into a great one Phelps, Graham Roberts by Series:
Edition:
Material type: Text Text
Publication details: Viva Books Pvt. Ltd., New Delhi 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 PHE-C.
Why CRM doesn't work: How to win by letting customers manage the relationship Newell, Frederick by Series:
Edition:
Material type: Text Text
Publication details: Kogan Page India Private Limited, New Delhi 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 NEW-W.
Exceptional customer service: Gioing beyond your good service to exceed the customer's expectation Ford, Lisa, et al. by Series:
Edition:
Material type: Text Text
Publication details: Adams Media Corporation, Avon 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 FOR-E.
Customer relationship management Murty Dinabhai, V S R by Series:
Edition:
Material type: Text Text
Publication details: Surendra Publications, New Delhi 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 MUR-C.
How to be better at customer care Foster, Timothy by Series:
Edition:
Material type: Text Text
Publication details: Kogan Page Ltd., London 2005
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 FOS-H.
Customer relationship management Peeru Mohamed, H and Sagadevan, A by Series:
Edition:
Material type: Text Text
Publication details: Vikas Publishing House Pvt Ltd, New Delhi 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 PEE-C.
Most powerful selling secrets Livesay, Jihn by Series:
Edition:
Material type: Text Text
Publication details: Prentice Hall of India, Pvt. Ltd., New Delhi 2007
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.81 LIV-M.
Electronic customer relationship management Fjermestad, Jerry, Ed. and Romano, Nicholas C, Ed. by Series:
Edition:
Material type: Text Text
Publication details: PHI Learning Pvt. Ltd., New Delhi 2009
Availability: Items available for loan: Dept. of Commerce (2)Call number: 658.812 FJE-E, ...
Customer relationship management Peeru Mohamed, H and Sagadevan, A by Series:
Edition:
Material type: Text Text
Publication details: Vikas Publishing House Pvt. Ltd., New Delhi 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 PEE-C.
Managing customer relationship: Codes and guidelins Yoginder Singh by Series:
Edition:
Material type: Text Text
Publication details: Cyber Tech Publications, Delhi 2011
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 YOG-M.
CRM Handbook: a Business guide to Customer relationship management Dyche, Jill by Series:
Edition:
Material type: Text Text
Publication details: Pearson: New Delhi 2013
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 DYC.
Customer Relationship Management: Integrating marketing strategy and Information Technology Zikmund, William G and McLeod, Raymond and Gilbert, Faye W by Series:
Edition:
Material type: Text Text
Publication details: Wiley-India,: New Delhi 2012
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 ZIK-C.
Customer Value Investment Mahajan, Gautham by Series:
Edition: 01 Edition
Material type: Text Text
Publication details: Sage Publication, UK 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 MAH-C.
Customer Relationship Management Urvashi Makkar and Harinder Kumar Makkar by Series:
Edition:
Material type: Text Text
Publication details: Tata Mc Graw Hill : New Delhi 2012
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 URV.
Customer Relationship Management Urvashi Makkar and Harinder Kumar Makkar by Series:
Edition:
Material type: Text Text
Publication details: Tata Mc Graw Hill : New Delhi 2012
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 URV.
Sales management decisions, strategies and cases Still, Richard R, et al. by Series:
Edition: 5 Edition
Material type: Text Text
Publication details: Pearson : New Delhi 2013
Availability: Items available for reference: Dept. of Commerce: Not For Loan (1)Call number: R 658.81 STI-S.
Customer relationship management: Concepts and cases Alok Kumar Rai by Series:
Edition: 2 Edition
Material type: Text Text
Publication details: PHI Learning Pvt. Ltd., New Delhi 2014
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 ALO-C.
Customer Relationship Management Mullick, N H by Series:
Edition:
Material type: Text Text
Publication details: OUP:New Delhi 2016
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 MUL.
Promotional marketing / Roddy Mullin. by
Edition: Second edition.
Material type: Text Text
Publication details: New York: Routledge, 2018
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.82 MUL.P. Institute of Management (1)Call number: 658.82 MUL.
Sales Training Basics by
Material type: Text Text
Publication details: New Delhi Viva Books 2004
Availability: Items available for loan: Dept. of Computational Biology and Bioinformatics (1)Call number: 658.81 CHA-S.
Aligning strategy and sales : the choices, systems, and behaviors that drive effective selling / Frank V. Cespedes. by
Material type: Text Text
Availability: Items available for loan: Dept. of Futures Studies (1)Call number: 658.8 CES.
Practical sales forecasting / E.J. Davis. by
Material type: Text Text
Publication details: New York : McGraw-Hill, c1988
Availability: Items available for loan: Dept. of Futures Studies (1)Call number: 658.8 DAV.
Cycles, trends, and turning points : practical marketing & sales forecasting techniques / John V. Crosby. by
Material type: Text Text
Publication details: Lincolnwood, IL : NTC Business Books, c2000
Availability: Items available for loan: Dept. of Futures Studies (1)Call number: 658.8 CRO.
Sales management: Decisions, strategies and cases Still, Richard R, et.al. by Series:
Edition: 5 edition
Material type: Text Text
Publication details: Prentice Hall: New Delhi 2007
Availability: Items available for loan: Dept. of Futures Studies (1)Call number: 658.81 STI. Institute of Management (1)Call number: 658.81 STI.
The sales leader's problem solver : practical solutions to conquer management mess-ups, handle difficult sales reps, and make the most of every opportunity / Suzanne M. Paling. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Wayne, N.J. : Career Press, [2017]Copyright date: ©2017
Availability: Items available for loan: Dept. of Hindi (1)Call number: 658.8 PAL/S.
Handbook on Sales Tax Laws in Kerala Mohanan P.N by
Material type: Text Text
Publication details: Cochin: Swamy law publishers, 1994
Availability: Items available for loan: Dept. of Law (1)Call number: 343.0552 MOH-H.
Operations Research in Research and Development Proceedings of a conference at Case Institute of Technology Textual Documents by
Edition: 1963.
Material type: Text Text; Audience: General;
Publication details: New York: John Wiley & Sons, Inc., , 1963
Availability: Items available for loan: Dept. of Statistics (1)Call number: 658.57 DEA.
Managerial Statistics Textual Documents by
Edition: 1955.
Material type: Text Text; Audience: General;
Publication details: [s.l]: Prentice - Hall, Inc., 1955
Availability: Items available for loan: Dept. of Statistics (1)Call number: 311.2 HAN.
The Ultimate Sales Letter : attract new customers, boost your sales Dan S. Kennedy. by
Edition: 3rd ed.
Material type: Text Text
Publication details: Avon, Mass. : Adams Media, 2006
Online resources:
Availability: Items available for loan: Institute of English (1)Call number: 658.81 KEN ESP20.
Sales Negotiating Handbook Keller, Robert E by Series:
Edition:
Material type: Text Text
Publication details: Prentice-Hall Co., New Jersey 1988
Availability: Not available: Institute of Management : Lost (1).
A-Z of sales management: Target achievement made easy Fenton, John by Series:
Edition:
Material type: Text Text
Publication details: Mandarin Paperbacks:London 1990
Availability: Items available for loan: Institute of Management (1)Call number: R 658.81 FEN.
Marketing and Sales Management Kumar, Prem by Series:
Edition:
Material type: Text Text
Publication details: Anmol Publications, New Delhi 1991
Availability: Not available: Institute of Management : Lost (1).
Sales promotion: How to create and implement campaigns that really work Cummins, Julians by Series:
Edition:
Material type: Text Text
Publication details: Universal Book Stall: New Delhi 1991
Availability: Items available for loan: Institute of Management (1)Call number: 658.81P CUM.
Marketing and sales management Balan, K R; Rayudu, C S by Series:
Edition:
Material type: Text Text
Publication details: Sterling Publishers Pvt. Ltd.: New Delhi 1991
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 BAL.
Handbook of sales training and development: Proven techniques for improving staff's attitude, morale, motivation and skills Weymes, Pat by Series:
Edition:
Material type: Text Text
Publication details: Kogan Page Pub: London 1990
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 WEY.
Sales management: Concepts, practices and cases Johnson, Eugene M, et.al. by Series:
Edition: 2 edition
Material type: Text Text
Publication details: Mc Graw Hill: New York 1994
Availability: Items available for loan: Institute of Management (1)Call number: R 658.81 JOH.
Practical sales forecasting Davis, E J by Series:
Edition:
Material type: Text Text
Publication details: Mc Graw Hill: New York 1988
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 DAV.
Professional sales management Anderson, Rolph E,. by Series:
Edition:
Material type: Text Text
Publication details: Mc Graw Hill: New York 1992
Availability: Not available: Institute of Management : Lost (1).
Marketing and sales management Balan, K R; Rayudu, C S by Series:
Edition:
Material type: Text Text
Publication details: Sterling Publishers Pvt. Ltd.: New Delhi 1991
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 BAL.
Professional sales management Anderson, Rolph E, et.al. by Series:
Edition:
Material type: Text Text
Publication details: Mc Graw Hill: New York 1988
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 AND.
Modern marketing and sales management Singh, M K; Mahadevan, Anant, Ed. by Series: Modern management series
Edition:
Material type: Text Text
Publication details: Discovery Publishing House: New Delhi 1990
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 SIN.
Successful sales promotion Choudhury, Pran, et.al. by Series:
Edition:
Material type: Text Text
Publication details: Orient Longman: New Delhi 1995
Availability: Items available for loan: Institute of Management (1)Call number: 658.81P CHO.
Professional sales management Anderson, Rolph E, et.al. by Series:
Edition:
Material type: Text Text
Publication details: Mc Graw Hill: New York 1988
Availability: Not available: Institute of Management : Lost (1).
Professional sales management Anderson, Rolph E, et.al. by Series:
Edition: 2 edition
Material type: Text Text
Publication details: Mc Graw Hill: New York 1992
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 AND.
Field sales management Acharya, B K, et.al. by Series:
Edition:
Material type: Text Text
Publication details: Himalaya Pub House: Mumbai 1993
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 ACH.
How to succeed as a sales manager Tack, Alfred by Series:
Edition:
Material type: Text Text
Publication details: Mandarin Paperbacks:London 1994
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 TAC.
Promotion management Dewan, J M; Sudarshan, K N by Series: DPH management series
Edition:
Material type: Text Text
Publication details: Discovery Publishing House: New Delhi 1996
Availability: Items available for loan: Institute of Management (1)Call number: 658.81P DEW.
Sales management: Concepts, principles and practices Phophalia, A K, Ed. by Series:
Edition:
Material type: Text Text
Publication details: Kanishka Publishers Distributors: New Delhi 1997
Availability: Items available for loan: Institute of Management (1)Call number: 658.81 PHO.
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