Results of search for 'ccl=su:"Customer relations "' › Kerala University Library catalog

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		No cover image available No cover image available No cover image available Mass customization information systems in business Blecker,Thorsten; Friedrich, Gerhard by Blecker,Thorsten; Friedrich, Gerhard Series: Edition: Material type: Text Publication details: Information Science Reference 2007 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM BLE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available 101 ways to really satisfy your customers : how to keep your customers and attract new ones Griffiths, Andrew by Griffiths, Andrew Series: Edition: Material type: Text Publication details: Allen & Unwin 2007 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GRI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management (CRM) Singh, P P; Kumar, N Jinender by Singh, P P; Kumar, N Jinender Series: Edition: Material type: Text Publication details: Regal Publications, New Delhi 2009 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SIN. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Re organize for resilience : putting customers at the centre of your business Gulati, Ranjay by Gulati, Ranjay Series: Edition: Material type: Text Publication details: Harvard Business School Press: Boston 2009 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GUL. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available The Truth about what customers really Solmon, Michael R by Solmon, Michael R Series: Edition: Material type: Text Publication details: Pearson power 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SOL. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management : a databased approach Kumar, V; Reinartz,Werner J by Kumar, V; Reinartz,Werner J Series: Edition: Material type: Text Publication details: Wiley India: New Delhi 2009 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM KUM. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Connecting with your customers Harvard Business Review by Harvard Business Review Series: Edition: Material type: Text Publication details: Harward Business School Press 2006 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM HAR. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Fundamentals of customer focused management Patel, B K by Patel, B K Series: Edition: Material type: Text Publication details: Swastik Publications, Delhi 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM PAT. Place hold Add to cart (remove)
		Sales and Distribution Management: text and cases an Indian perspective Gupta S L by Gupta S L Series: Edition: Material type: Text Publication details: Excel Books, New Delhi Availability: Items available for loan: Institute of Management (1)Call number: 658.81 GUP. Place hold Add to cart (remove)
		Customer relationship management: Integrating marketing strategy and information technology Zikmund, William G, et.al. by Zikmund, William G, et.al Series: Edition: Material type: Text Publication details: John Wiley & Sons: New York 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM ZIK. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management: Decisions, strategies and cases Still, Richard R, et.al. by Still, Richard R, et.al Series: Edition: 5 edition Material type: Text Publication details: Prentice Hall: New Delhi 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 STI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management decisions, strategies and cases Still, Richard R; cundiff, Edward W; Govoni, Norman A P by Still, Richard R; cundiff, Edward W; Govoni, Norman A P Series: Edition: 5 edition Material type: Text Publication details: Pearson Education 2008 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 STI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management decisions, strategies and cases Still, Richard R; cundiff, Edward W; Govoni, Norman A P by Still, Richard R; cundiff, Edward W; Govoni, Norman A P Series: Edition: 5 edition Material type: Text Publication details: Pearson Education 2008 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81 STI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer in the boardroom ? crafting customer - based business strategy Bijapurkar, Rama by Bijapurkar, Rama Series: Edition: Material type: Text Publication details: 2012 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BIJ. Place hold Add to cart (remove)
		Sales and distribution management Chunawalla, S A by Chunawalla, S A Series: Edition: 2 edition Material type: Text Publication details: Himalaya Publishing House, Bombay 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 CHU. Place hold Add to cart (remove)
		Sales management: Concepts, principles and practices Phophalia, A K,; Sharma, Sarita; Basotia, G R by Phophalia, A K,; Sharma, Sarita; Basotia, G R Series: Edition: Material type: Text Publication details: Kanishka Publishers Distributors: New Delhi 2009 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 PHO. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available The Hidden wealth of customers : realizing the untapped value of your most important asset Lee, Bill by Lee, Bill Series: Edition: Material type: Text Publication details: Harvard business review press 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM LEE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Complaint management excellence creating customer loyality through service recovery Cook, Sarah by Cook, Sarah Series: Edition: Material type: Text Publication details: Kogan Page Inda Pvt Ltd: New Delhi 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM COO. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Loyalty leap : turining customer information into customer intimacy Pearson, Bryan by Pearson, Bryan Series: Edition: Material type: Text Publication details: Portfolio (Penguin) 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM PEA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management : concepts and technologies Buttle, Francis by Buttle, Francis Series: Edition: Material type: Text Publication details: Routedge, London 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BUT. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management essentials Gosney, John W; Boehm, Thomas P by Gosney, John W; Boehm, Thomas P Series: Edition: 3 edition Material type: Text Publication details: Galgotia Pub: New Delhi 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GOS. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Nordstrom way to customer service excellence spector, Robert; McCarthy, Patrick by spector, Robert; McCarthy, Patrick Series: Edition: 2 edition Material type: Text Publication details: Wiley India 2012 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM SPE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management: : modern trends and perspectives Shanmugasundram, S by Shanmugasundram, S Series: Edition: Material type: Text Publication details: PHI learning Private Ltd 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SHA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management Bhasin, Jaspreet Kaur; Kogent Learning Solutsions by Bhasin, Jaspreet Kaur; Kogent Learning Solutsions Series: Edition: Material type: Text Publication details: Dreamtech 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BHA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Manage quality customer service Griffith, Sandra by Griffith, Sandra Series: Edition: Material type: Text Publication details: Excel Books Pvt.Ltd 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GRI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management : text and cases Rastogi, Ekta by Rastogi, Ekta Series: Edition: Material type: Text Publication details: Excel Books, New Delhi 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM RAS. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer satisfaction delight : the success mantra of the 21st century Dastoor, B N by Dastoor, B N Series: Edition: Material type: Text Publication details: Excel Books Pvt.Ltd 2008 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM DAS. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Handbook of customer satisfaction and loyality management Hill, Nigel; Alexander, Jim by Hill, Nigel; Alexander, Jim Series: Edition: 3 edition Material type: Text Publication details: Gower Publishing; Uk 2013 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM HIL. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management Bhat, K Govinda by Bhat, K Govinda Series: Edition: Material type: Text Publication details: Himalaya Pub House: Mumbai 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BHA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Cutomer relation ship management concepts and cases Rai, Alok Kumar by Rai, Alok Kumar Series: Edition: Material type: Text Publication details: Prentice Hall of India 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM RAI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management : modern trends and perspectives Shanmugasundaram, S by Shanmugasundaram, S Series: Edition: Material type: Text Publication details: PHI learning Private Ltd 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SHA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Managing customer relationship : codes and guidelines Singh, Yoginder by Singh, Yoginder Series: Edition: Material type: Text Publication details: Cyber Tech Publications, New Delhi 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SIN. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Managing customer value : one stage at a time Soman, Dilip; Marandi, Sara N by Soman, Dilip; Marandi, Sara N Series: Edition: Material type: Text Publication details: World Scientific 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SOM. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Effective customer service : ten steps for technical professions Goetsch, David L; Davis, Stanley B; Mukherjee, Jaydeep by Goetsch, David L; Davis, Stanley B; Mukherjee, Jaydeep Series: Edition: Material type: Text Publication details: Pearson 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GOE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Award sinning customer service : 101 ways to guarantee great performance Evenson, Renee by Evenson, Renee Series: Edition: Material type: Text Publication details: PHI Learning 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM EVE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Building Data mining applications for CRM Berson, Alex; Smith, Stephen, Therling, Kurt by Berson, Alex; Smith, Stephen, Therling, Kurt Series: Edition: Material type: Text Publication details: Tata Mc Graw Hill: New Delhi 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BER. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available CRM at the speed of light : fouth edition ; Social crm strategies, tools and techniques for engaging your customers Greenberg, Paul by Greenberg, Paul Series: Edition: 4 edition Material type: Text Publication details: Tata Mc Graw Hill: New Delhi 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM GRE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Kindness revolution : the company wide culture shift that inspires phenomenal customer service Horrell, Ed by Horrell, Ed Series: Edition: Material type: Text Publication details: PHI Learning 2008 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM HOR. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relation ship management in retail banking Joshi, D R by Joshi, D R Series: Edition: Material type: Text Publication details: Cyber Tech Publications, New Delhi 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM JOS. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationmship management Bhat,, K Govinda by Bhat,, K Govinda Series: Edition: Material type: Text Publication details: Himalaya Publishing House: Mumbai 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BHA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management Choudhary, Kunal by Choudhary, Kunal Series: Edition: Material type: Text Publication details: Random Exports, New Delhi 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM CHO. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer rules : the 39 essentials rules for delivering sensational service Cockerell, Lee by Cockerell, Lee Series: Edition: Material type: Text Publication details: Profile Books 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM COC. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Winning and influencing customers : customer relationship management : texst and cases Mathur, U C by Mathur, U C Series: Edition: Material type: Text Publication details: I K International Publishing House 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM MAT. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management Makkar, Urvashi; Makkar, Harinder Kumar by Makkar, Urvashi; Makkar, Harinder Kumar Series: Edition: Material type: Text Publication details: Mc Graw Hill 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM MAK. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management Lawrence, Antony by Lawrence, Antony Series: Edition: 2 edition Material type: Text Publication details: Himalaya Publishing 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM LAW. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management : the foundations of contemporary marketing strategy Baran, Roger J;Gaika, Robert J by Baran, Roger J;Gaika, Robert J Series: Edition: Material type: Text Publication details: Routledge 2014 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BAR. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Business process mapping : improving customer satisfaction Jacka, J Mike; Keller, Paulette J by Jacka, J Mike; Keller, Paulette J Series: Edition: Material type: Text Publication details: John Wiley & Sons Inc., New York 2002 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM JAC. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management Mohaned, H Peeru; Sagaeevan, A by Mohaned, H Peeru; Sagaeevan, A Series: Edition: Material type: Text Publication details: Vikas Publications, New Delhi 2012 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM MOH. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management essentials Gosney, John W; Boehm, Thomas P by Gosney, John W; Boehm, Thomas P Series: Edition: Material type: Text Publication details: PHI Learning 2011 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM GOS. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Complaint is a gift : recovering customer loyality when thing go wrong Barlow, Janella; Meller, Claus by Barlow, Janella; Meller, Claus Series: Edition: Material type: Text Publication details: Collins Business 2008 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BAR. Place hold Add to cart (remove)

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