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Complaint management excellence creating customer loyality through service recovery Cook, Sarah

By: Material type: TextTextSeries: Publication details: Kogan Page Inda Pvt Ltd: New Delhi 2012Edition: Description: 192 pISBN:
Subject(s): DDC classification:
  • 658.81CRM COO
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Holdings
Item type Current library Home library Call number Status Date due Barcode
Book Book Institute of Management Processing Center Institute of Management 658.81CRM COO (Browse shelf(Opens below)) Available IMK11470

Modern Book Centre MBC-1769/12 dtd 31/01/2013

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