Tour operators and operations : development, management and responsibility / by Jacqueline Holland and David Leslie.

By:

Holland, Jacqueline

Contributor(s):

Leslie, David

Material type: Text

TextPublication details: United Kingdom: CABI, 2018.Description: 282 pagesISBN:

9781780648231 (pbk. : alk. paper)

Subject(s):

DDC classification:

338.4791T&T HOL

Contents:

Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode
Book	Institute of Management Processing Center	Institute of Management	338.4791T&T HOL (Browse shelf(Opens below))	Available		IMK0T566

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Previous	338.4791T&T GUP Travel and tourism management	338.4791T&T GUP Group Travel operating procedures	338.4791T&T GUP Arrival and departure management/	338.4791T&T HOL Tour operators and operations : development, management and responsibility /	338.4791T&T JOS Travel agency management	338.4791T&T KER Travelling and tourism marketing management	338.4791T&T MAN Travel and transport agency	Next

Includes bibliographical references and index.

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