Tour operators and operations : development, management and responsibility /
Holland, Jacqueline
Tour operators and operations : development, management and responsibility / by Jacqueline Holland and David Leslie. - United Kingdom: CABI, 2018. - 282 pages.
Includes bibliographical references and index.
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
9781780648231 (pbk. : alk. paper)
Tourism travel;Travel Management ;
Tourism
Travel agency and tour operations management
Package tours.
338.4791T&T / HOL
Tour operators and operations : development, management and responsibility / by Jacqueline Holland and David Leslie. - United Kingdom: CABI, 2018. - 282 pages.
Includes bibliographical references and index.
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
9781780648231 (pbk. : alk. paper)
Tourism travel;Travel Management ;
Tourism
Travel agency and tour operations management
Package tours.
338.4791T&T / HOL