Complaint management excellence creating customer loyality through service recovery
Cook, Sarah
Complaint management excellence creating customer loyality through service recovery Cook, Sarah - - Kogan Page Inda Pvt Ltd: New Delhi 2012 - 192 p - .
695
Customer relations management-- CRM
658.81CRM COO
Complaint management excellence creating customer loyality through service recovery Cook, Sarah - - Kogan Page Inda Pvt Ltd: New Delhi 2012 - 192 p - .
695
Customer relations management-- CRM
658.81CRM COO