Customer Relationship Management: Concept and Cases (Record no. 602047)

MARC details
000 -LEADER
fixed length control field 00412nam a2200133Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200324s9999 xx 000 0 und d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number RAI-C
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Rai, Alok Kumar
245 #0 - TITLE STATEMENT
Title Customer Relationship Management: Concept and Cases
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. NewDelhi :
Name of publisher, distributor, etc. PHI Learning Ltd,
Date of publication, distribution, etc. 2008
300 ## - PHYSICAL DESCRIPTION
Extent 247p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CRM-- ECRM-- CRM and IT-- India and CRM-- SBI-- MTNL-- ICICI
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        School of Distance Education, University of Kerala, Kariavattom Campus School of Distance Education, University of Kerala, Kariavattom Campus Processing Center 06/08/2009   658.812 RAI-C SDE16984 27/03/2020 27/03/2020 Book