Customer Relationship Management: Concept and Cases
Rai, Alok Kumar
Customer Relationship Management: Concept and Cases - NewDelhi : PHI Learning Ltd, 2008 - 247p.
CRM-- ECRM-- CRM and IT-- India and CRM-- SBI-- MTNL-- ICICI
658.812 / RAI-C
Customer Relationship Management: Concept and Cases - NewDelhi : PHI Learning Ltd, 2008 - 247p.
CRM-- ECRM-- CRM and IT-- India and CRM-- SBI-- MTNL-- ICICI
658.812 / RAI-C