Quality: Sustaining customer service (Record no. 565574)

MARC details
000 -LEADER
fixed length control field 00451nam a2200181 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 712655190
Terms of availability P9
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.562 TAY
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Taylor, Lynda King
245 ## - TITLE STATEMENT
Title Quality: Sustaining customer service
Statement of responsibility, etc. Taylor, Lynda King
250 ## - EDITION STATEMENT
Edition statement
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Century Business: London
Date of publication, distribution, etc. 1993
300 ## - PHYSICAL DESCRIPTION
Extent 270 p
490 ## - SERIES STATEMENT
Series statement
500 ## - GENERAL NOTE
General note
590 ## - LOCAL NOTE (RLIN)
Local note
Provenance (VM) [OBSOLETE]
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality control management--Total quality management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Institute of Management Institute of Management Processing Center 07/01/2022 0.00   658.562 TAY IMK00785 25/10/2019 25/10/2019 Book