Quality Without Tears: The Art of Hassle-Free Management (Record no. 294433)

MARC details
000 -LEADER
fixed length control field 00992nam a2200145Ia 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780070145115
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.562 CRO-Q
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Philip B. Crosby
245 ## - TITLE STATEMENT
Title Quality Without Tears: The Art of Hassle-Free Management
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. McGraw-Hill
Date of publication, distribution, etc. 1984
300 ## - PHYSICAL DESCRIPTION
Extent xv,205p.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note The profile of a problem organization; the quality vaccine; demotivation; quality control; determination; the first absolute - the definition of quality is; conformance to requirements; the second absolute - the system of quality is prevention; the third absolute - the performance standard is zero; the fourth absolute - the measurement of quality is the price of nonconformance; education; implementation; team actions; team executions; the saving of Emory Spellman; the dehassling of light blue; some success stories; mixing the vaccine serum; how come very little ever improves by itself?; guidelines for browsers.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality assurance.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Dept. of Computational Biology and Bioinformatics Dept. of Computational Biology and Bioinformatics Processing Center 01/09/2015   658.562 CRO-Q DCB1051 01/09/2015 19/07/2019 Book