Quality Without Tears: The Art of Hassle-Free Management
Philip B. Crosby
Quality Without Tears: The Art of Hassle-Free Management - New York McGraw-Hill 1984 - xv,205p.
The profile of a problem organization; the quality vaccine; demotivation; quality control; determination; the first absolute - the definition of quality is; conformance to requirements; the second absolute - the system of quality is prevention; the third absolute - the performance standard is zero; the fourth absolute - the measurement of quality is the price of nonconformance; education; implementation; team actions; team executions; the saving of Emory Spellman; the dehassling of light blue; some success stories; mixing the vaccine serum; how come very little ever improves by itself?; guidelines for browsers.
9780070145115
Quality assurance.
658.562 CRO-Q
Quality Without Tears: The Art of Hassle-Free Management - New York McGraw-Hill 1984 - xv,205p.
The profile of a problem organization; the quality vaccine; demotivation; quality control; determination; the first absolute - the definition of quality is; conformance to requirements; the second absolute - the system of quality is prevention; the third absolute - the performance standard is zero; the fourth absolute - the measurement of quality is the price of nonconformance; education; implementation; team actions; team executions; the saving of Emory Spellman; the dehassling of light blue; some success stories; mixing the vaccine serum; how come very little ever improves by itself?; guidelines for browsers.
9780070145115
Quality assurance.
658.562 CRO-Q