Service chain management : technology innovation for the service business /
Service chain management : technology innovation for the service business /
[edited by] Christos Voudouris ... [et al.].
- Berlin : Springer, c2008.
- xviii, 308 p. : ill. ;
Includes bibliographical references (p. 287-302) and index.
9783540755036 (hardcover : alk. paper) 9783540755043 (ebook)
Customer services
658 / SER
Includes bibliographical references (p. 287-302) and index.
9783540755036 (hardcover : alk. paper) 9783540755043 (ebook)
Customer services
658 / SER