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One to one manager: Real world lessons in customer relationship management

Peppers, Don and Rogers, Martha

One to one manager: Real world lessons in customer relationship management Peppers, Don and Rogers, Martha - - Currency & Doubleday, New York 1999 - 268 p - .

Subjects--Topical Terms:
Customer relationship management--Sales Management

Dewey Class. No.: R 658.812 PEP-O

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