000 00327nam a2200121Ia 4500
001 106158
008 170722s9999 xx 000 0 und d
100 _aGopinath, Santha
245 _aCustomer satisfaction in the postal services /
260 _aNew Delhi :
_bConcept Publishing Co ,
_c1980.
300 _a90.22cm
942 _cGEN
999 _c96552
_d96552