000 00274nam a22001217a 4500
020 _a9788130915029
082 _a658
_bROW/S
100 _aRowson,Pauline
245 _aSuccessful customer service
260 _aNew Delhi
_bViva Books
_c2010
300 _a210p.
942 _cBK
999 _c657770
_d657770