000 00421 a2200133 4500
020 _a9780367491734
084 _2Colon Classification
_aX5:321-89Q8
100 _aMartin, James William
245 _aOperational Excellance:
_bBreakthrough strategies for improving customer experience and productivity
250 _a2
260 _bRoutledge taylor & Francis Group
_c2021
_aBoca Raton
300 _a503p.
942 _cGEN
999 _c633400
_d633400