000 00311nam a22001337a 4500
020 _a9788131732250
082 _a658.809
_bRAO.S
100 _aRao ,Rama Mohana K
245 _aServices marketing
250 _a2
260 _aNew Delhi
_bPearson education
_c2011
650 _aQuality management
942 _cBK
999 _c611390
_d611390