| 000 | 00408nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 200324s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bERI-C |
||
| 100 | _aErickson, Thomas | ||
| 245 | 0 | _aCustomer Relationship Management | |
| 260 |
_aNewDelhi : _bGlobal Vision Publishing House, _c2012 |
||
| 300 | _a325p. | ||
| 650 | _aCRM-- ECRM-- CRM and IT-- India and CRM-- SBI-- MTNL-- ICICI | ||
| 942 | _cBK | ||
| 999 |
_c606051 _d606051 |
||