| 000 | 00455nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 200324s9999 xx 000 0 und d | ||
| 082 |
_a658.809 _bRAO-S |
||
| 100 | _aRao, Rama Mohana K | ||
| 245 | 0 | _aServices Marketing | |
| 250 | _a2 ed. | ||
| 260 |
_aNewDelhi : _bPHI Learning Ltd, _c2009 |
||
| 300 | _a358p. | ||
| 650 | _aIndia and Service Sector-- Service Demand Management-- Service quality management-- CRM-- India and marketing | ||
| 942 | _cBK | ||
| 999 |
_c602858 _d602858 |
||