| 000 | 00412nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 200324s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bRAI-C |
||
| 100 | _aRai, Alok Kumar | ||
| 245 | 0 | _aCustomer Relationship Management: Concept and Cases | |
| 260 |
_aNewDelhi : _bPHI Learning Ltd, _c2008 |
||
| 300 | _a247p. | ||
| 650 | _aCRM-- ECRM-- CRM and IT-- India and CRM-- SBI-- MTNL-- ICICI | ||
| 942 | _cBK | ||
| 999 |
_c602047 _d602047 |
||