000			00421nam a2200157Ia 4500
008			201111s9999||||xx |||||||||||||| ||und||
020			_a9780199456758
080			_a658.81CRM _bMUL
100			_aMullick, N H
245		0	_aCustomer relationship management
260			_a New Delhi : _bOxford University Press,
260			_c2017
300			_a360p.
650			_aCustomer relations management -- CRM
942			_cBK
999			_c581378 _d581378