000 00394nam a22001457a 4500
020 _a9788131732250
082 _a658.8S
_bRAO
100 _a Rao, K. Rama Mohana
245 _aServices marketing/
_cK. Rama Mohana Rao.
250 _a2nd edition.
260 _aNew Delhi:
_bPearson education,
_c2011.
300 _a546 pages.
650 _aServices marketing
_aQuality management
942 _cBK
999 _c581163
_d581163