000			01946cam a22002178i 4500
020			_a9781138738409 (pbk. : alk. paper)
082	0	0	_a658 _bJES
100	1		_aJeston, John,
245	1	0	_aBusiness process management : _bpractical guidelines to successful implementations / _cJohn Jeston.
250			_aFourth Edition.
260			_aOxon: _bRoutledge, _c2018.
300			_a653 pages
500			_aRevised edition
504			_aIncludes bibliographical references and index.
505	0		_aFrequently asked questions -- What is business process management? -- How can we demystify business process management? -- Who should be involved in bpm and what are the critical success factors? -- When should you do BPM : what are the main drivers and triggers? -- How should we start BPM : bottom-up or top-down? -- Why is it important to improve business processes before automating them? -- What are the technology components of BPM? -- Should we be customer-centric? -- Why determining BPM foundations is a critical first step? -- Why do you need a structured approach to implementing BPM? -- BPM : how do you do it? -- 7FE framework overview -- Guidelines on how to use the 7FE framework -- Foundations phase -- Enablement phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essential introduction -- Project management -- People change management -- Leadership -- Embedding bpm in the organization -- Introduction -- Case studies -- BPM maturity -- Business process management maturity : what's in a name? -- Appendices -- Appendix A: 7FE framework summary -- Appendix B: 7 FE framework quality assurance checklist -- Glossary -- References and bibliography -- Index.
650		0	_aWorkflow
650		0	_aReengineering (Management)
650		0	_aBusiness planning.
650		0	_aIndustrial management.
942			_cBK
999			_c581103 _d581103