| 000 | 00532nam a22001817a 4500 | ||
|---|---|---|---|
| 020 | _a9789353160777 | ||
| 082 |
_aS 658.8S _bZEI |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 |
_aServices marketing : _b integrating customer focus across the firm/ _cValarie A. Zeithaml,...et al. |
||
| 250 | _a7th edition. | ||
| 260 |
_aChennai: _bMcGraw Hill Education, _c2018. |
||
| 300 | _a582 pages. | ||
| 650 | _aServices marketing | ||
| 700 | _aBitner, Mary Jo | ||
| 700 | _aGremler, Dwayne D. | ||
| 700 | _aPandit, Ajay | ||
| 942 | _cBK | ||
| 999 |
_c580591 _d580591 |
||