000			00375nam a22001337a 4500
999			_c580571 _d580571
020			_a9780199456758
082			_aS 658.81CRM _bMUL
100			_aMullick, N.H.
245			_aCustomer relationship management/ _cN.H. Mullick
260			_aNew Delhi : _bOxford University Press, _c2016.
300			_a360 pages.
650			_aCustomer relations management; CRM
942			_cBK