| 000 | 00497nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a _c350 |
||
| 082 | _a658.81CRM RAO | ||
| 100 | _aRao, Ajit; Chandra, Subhash | ||
| 245 |
_aLittle book of big customer satisfaction mesurement _cRao, Ajit; Chandra, Subhash |
||
| 250 | _a | ||
| 260 |
_aSage Publication, New Delhi _c2012 |
||
| 300 | _a164 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_aCurrent Books (India) Pvt Ltd. _bNo |
||
| 650 | _aCustomer relations management-- CRM | ||
| 942 | _cBK | ||
| 999 |
_c579028 _d579028 |
||