000 00496nam a2200181 4500
020 _a
_c850
082 _a658.81CRM SIN
100 _aSingh, Yoginder
245 _aManaging customer relationship : codes and guidelines
_cSingh, Yoginder
250 _a
260 _aCyber Tech Publications, New Delhi
_c2011
300 _a272 p
490 _a
500 _a
590 _aModern Book Centre
_bMBC-0525/2013 dtd 22/06/2013
650 _aCustomer relations management-- CRM
942 _cBK
999 _c577556
_d577556