| 000 | 00495nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a _c476 |
||
| 082 | _a658.81CRM HAR | ||
| 100 | _aHarvard Business School Press | ||
| 245 |
_aHarvard business review on customer relations management _cHarvard Business School Press |
||
| 250 | _a | ||
| 260 |
_aHarvard Business School Press _c2001 |
||
| 300 | _a192 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_aCurrent Books _bBIll No |
||
| 650 | _aCustomer relations management-- CRM | ||
| 942 | _cBK | ||
| 999 |
_c574279 _d574279 |
||