000 00422nam a2200181 4500
020 _a
_cBP 75.00
082 _aR 658CAL CAL
100 _aCalvert, Natalie
245 _aGower handbook of call and contact centre management
_cCalvert, Natalie
250 _a
260 _aGower
_c2004
300 _a340 p
490 _a
500 _a
590 _aDreamtech
_bD
650 _aCall centre management
942 _cBK
999 _c573885
_d573885