| 000 | 00419nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a _c395 |
||
| 082 | _a658.81CRM SZW | ||
| 100 | _aSzwarc, Paul | ||
| 245 |
_aResearching customer satisfaction & loyalty _cSzwarc, Paul |
||
| 250 | _a | ||
| 260 |
_aKogan Page _c2006 |
||
| 300 | _a285 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_aDreamtech _bD |
||
| 650 | _aCustomer relations management-- CRM | ||
| 942 | _cBK | ||
| 999 |
_c572993 _d572993 |
||