| 000 | 00505nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a8174464565 _c200 |
||
| 082 | _a658.81CRM CHA | ||
| 100 | _aChaturvedi, Mukesh; Chaturvedi, Abhinav | ||
| 245 |
_aCustomer relationship management : an indian perspective _cChaturvedi, Mukesh; Chaturvedi, Abhinav |
||
| 250 | _a | ||
| 260 |
_aExcel Books Pvt.Ltd _c2005 |
||
| 300 | _a208 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_aDreamtech _bD |
||
| 650 | _aCustomer relations management-- CRM | ||
| 942 | _cBK | ||
| 999 |
_c572278 _d572278 |
||