| 000 | 00589nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a812032935X _c325 |
||
| 082 | _a658SE GLY | ||
| 100 | _aGlynn, William J; Barnes, James G | ||
| 245 |
_aUnderstanding Services Management : Integrating Marketing, Organisational Behaviour, Operations and Human resource Mangement _cGlynn, William J; Barnes, James G |
||
| 250 | _a | ||
| 260 |
_aPrentice-Hall of India Pvt. Ltd., New Delhi _c2006 |
||
| 300 | _a485 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_aSouthern Book Star _bSBS-T/0231/07 dtd |
||
| 650 | _aService management | ||
| 942 | _cBK | ||
| 999 |
_c572142 _d572142 |
||