| 000 | 00496nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a038550229X _c471 |
||
| 082 | _a658.81CRM PEP | ||
| 100 | _aPeppers, Don; Rogers, Martha | ||
| 245 |
_aOne to One Manager: Real-world lessons in Customer Relationship Managment _cPeppers, Don; Rogers, Martha |
||
| 250 | _a | ||
| 260 |
_aDoubleday & Co., New York _c2002 |
||
| 300 | _a268 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_a _b |
||
| 650 | _aCustomer relations management-- CRM | ||
| 942 | _cBK | ||
| 999 |
_c571154 _d571154 |
||