| 000 | 00461nam a2200181 4500 | ||
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| 020 |
_a _c$6.90 |
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| 082 | _a658.8S GRO | ||
| 100 | _aGronroos, Christian | ||
| 245 |
_aService management and marketing: A customer relationship management and approach _cGronroos, Christian |
||
| 250 | _a | ||
| 260 |
_aJohn Wiley & Sons, New York _c2001 |
||
| 300 | _a394 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_a _b |
||
| 650 | _aServices marketing | ||
| 942 | _cBK | ||
| 999 |
_c570622 _d570622 |
||