| 000 | 00495nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a8176495441 _c99 |
||
| 082 | _a658.81CRM SCO | ||
| 100 | _aScott, Dru | ||
| 245 |
_aCustomer satisfaction: Practical tools for building important relationships _cScott, Dru |
||
| 250 | _a | ||
| 260 |
_aViva Books Pvt. Ltd., New Delhi _c2004 |
||
| 300 | _a118 p | ||
| 490 | _aViva Crisp Fifty-Minute Book | ||
| 500 | _a | ||
| 590 |
_a _b |
||
| 650 | _aCustomer relations management-- CRM | ||
| 942 | _cBK | ||
| 999 |
_c569736 _d569736 |
||