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020 |
_a8174462678 _c325 |
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082 | _a658.8S RAV | ||
100 | _aRavi Shanker | ||
245 |
_aServices marketing: The Indian perspective _cRavi Shanker |
||
250 | _a | ||
260 |
_aExcel Books: New Delhi _c2002 |
||
300 | _a656 p | ||
490 | _a | ||
500 | _a | ||
590 |
_aQuality Sales and Services _b707;27/01/04 |
||
650 | _aServices marketing | ||
942 | _cBK | ||
999 |
_c569618 _d569618 |