| 000 | 00478nam a2200181 4500 | ||
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| 020 |
_a70530424 _c315 |
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| 082 | _a658.8S ZEI | ||
| 100 | _aZeithaml, Valarie A; Bitner, Mary Jo | ||
| 245 |
_aServices Marketing _cZeithaml, Valarie A; Bitner, Mary Jo |
||
| 250 | _a | ||
| 260 |
_aTata Mc Graw Hill: New Delhi _c2003 |
||
| 300 | _a620 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_aQuality sales &services _bNo, 707; 27/01/04 |
||
| 650 | _aServices marketing | ||
| 942 | _cBK | ||
| 999 |
_c569602 _d569602 |
||