| 000 | 00496nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a471644099 _c1295 |
||
| 082 | _aR 658.81CRM BRO | ||
| 100 | _aBrown, Stanley A, Ed. | ||
| 245 |
_aCustomer relationship management: A strategic imperative in the world of e-business _cBrown, Stanley A, Ed. |
||
| 250 | _a | ||
| 260 |
_aJohn Wiley & Sons: New York _c2000 |
||
| 300 | _a345 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_a _b |
||
| 650 | _aCustomer relations management-- CRM | ||
| 942 | _cBK | ||
| 999 |
_c569015 _d569015 |
||