| 000 | 00481nam a2200181 4500 | ||
|---|---|---|---|
| 020 |
_a8178081423 _c525 |
||
| 082 | _aS 658.81CRM KAI | ||
| 100 | _aKaizen | ||
| 245 |
_aKaizen strategies for customer care: How to create a powerful customer-care program and make it work _cKaizen |
||
| 250 | _a | ||
| 260 |
_aPitman Publishing: London _c2000 |
||
| 300 | _a239 p | ||
| 490 | _a | ||
| 500 | _a | ||
| 590 |
_a _b |
||
| 650 | _aCustomer relations management-- CRM | ||
| 942 | _cBK | ||
| 999 |
_c568887 _d568887 |
||