| 000 | 00302nam a22000977a 4500 | ||
|---|---|---|---|
| 020 | _a9780304327867 | ||
| 082 |
_a647.940685 _bSER |
||
| 245 |
_a Service quality in hospitality organizations/ _ced by Olsen, Michael D.; Gummesson, Evert, Teare, Richard |
||
| 260 |
_aLondon: _bCassell, _c1996. |
||
| 942 | _cBK | ||
| 999 |
_c332874 _d332874 |
||