| 000 | 00388nam a2200145Ia 4500 | ||
|---|---|---|---|
| 999 |
_c293674 _d293674 |
||
| 020 | _a9788176497206 | ||
| 082 | _a658.812 FIN-T | ||
| 100 | _a Lloyd Finch | ||
| 245 | _aTelephone Courtesy & Customer Service | ||
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi _bViva Books _c2004 |
||
| 300 | _a 104 pages. | ||
| 650 | _a Consumer satisfaction -- Marketing Management. | ||
| 942 | _cBK | ||