000 00430nam a2200145 4500
082 _a658.812 URV
100 _aUrvashi Makkar and Harinder Kumar Makkar
245 _aCustomer Relationship Management
_cUrvashi Makkar and Harinder Kumar Makkar
250 _a
260 _aTata Mc Graw Hill : New Delhi
_c2012
300 _a274 p
490 _a
650 _aCustomer relationship management--Sales Management
942 _cBK
999 _c283892
_d283892