000 00357nam a2200145 4500
082 _a658.802 RAV-S
100 _aRavi Shankar, Ed.
245 _aServices marketing: The Indian experience
_cRavi Shankar, Ed.
250 _a
260 _aManas Publications, Delhi
_c1993
300 _a522 p
490 _a
650 _aServices Marketing
942 _cBK
999 _c279749
_d279749