| 000 | 00351nam a22001217a 4500 | ||
|---|---|---|---|
| 020 | _a9781452256726 | ||
| 082 |
_a658.4 _bDAH.S.1-2 |
||
| 100 | _aDhalgaard-Park Sumi | ||
| 245 | _aSage Encyclopaedia of Quality and the Service Economy | ||
| 260 |
_aLondon _bSage _c2014 |
||
| 650 |
_aService Industries- Quality Control _aCustomer Services |
||
| 942 | _cBK | ||
| 999 |
_c207277 _d207277 |
||