000 00293nam a22001217a 4500
020 _a9788189866860
082 _a658.4013
_bKES.T
100 _aKesavan R
245 _aTotal quality management
260 _aNew Delhi
_bI K International
_c2008
650 _aLeadership
_aTQM
_aSPC
942 _cBK
999 _c200231
_d200231