| 000 | 00367nam a22001217a 4500 | ||
|---|---|---|---|
| 020 | _a9788132109563 | ||
| 082 |
_a658.812 _bGUR.O |
||
| 100 | _aGopal K Gureja | ||
| 245 | _aOrganisational schizophrenia: Impact on customer service quality | ||
| 260 |
_aNew Delhi _bSage _c2013 |
||
| 650 |
_aCustomer services _aOrganizational behaviour _aCustomer relations |
||
| 942 | _cBK | ||
| 999 |
_c200206 _d200206 |
||