| 000 | 00408nam a2200109 4500 | ||
|---|---|---|---|
| 084 |
_2cc _aX3(B7894):321-8N.212 |
||
| 100 | _aUnnikrishnan,B. | ||
| 245 | _aStudy on CRM and its effect on consumer switching pattern in cellular telecom services in Kerala with special reference to BSNL | ||
| 260 |
_aThiruvananthapuram _bUniversity of Kerala _c2016 |
||
| 856 | _u http://hdl.handle.net/10603/394518 | ||
| 942 | _cTH | ||
| 999 |
_c196012 _d196012 |
||