000 00344nam a22001097a 4500
999 _c190341
_d190341
008 190527b xxu||||| |||| 00| 0 eng d
084 _2cc
_aX9V,8:51-8.212
100 _aAlireza, Shabanishojaei
245 _aCustomer relationship Management a study of the service industry in Kerala/
260 _aIMG
_bUniversity of Kerala
_c2016
942 _cTH