| 000 | 00385nab a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 170811c99999999xx |||||||||||| ||und|| | ||
| 100 | _aService Recovery; Customer Satisfaction; | ||
| 245 | _aEffects of service recovery on customer | ||
| 653 | _a857-863 | ||
| 700 | _a Relationship Retention; Catering Industry | ||
| 773 |
_tAnthropologist _gVol. 17 No. 3 (May) 2014 |
||
| 942 | _cART | ||
| 999 |
_c182491 _d182491 |
||